Maintenance Requests

Important: Read through our advice below before you make a maintenance request.

I’m having plumbing problems

Toilet Clogs

If your toilet is clogged, you can use a plunger to attempt to dislodge the blockage. Do not flush your toilet if the basin is already full, as this could cause a flood.

Drains

Dealing with a slow or clogged drain? Attempt to use cleaning tools to remove any debris stuck in the pipe. Many hardware stores sell an array of plastic cleaners you can use to try to resolve the issue.

I have no electrical power

Should you lose electrical power in your rental home, call your utility provider before you make your repair request.

There may be problems in your neighborhood or a billing error could be at fault.

If you continue to experience difficulties, contact us.

I have no hot water

If you don't have enough (or any) hot water in your rental home, locate the water heater for your property and check the settings on the side. Does everything look accurate?

Verify that the water heater has power (or that the pilot light is lit).

If you make any changes, please give the heater time to begin working.

My heat or air conditioner air isn't working

If your HVAC system isn't working properly, troubleshoot using the central thermostat in your home. Are all of the settings accurate? Can you cycle the system off and back on to attempt to reset the defaults?

I have a maintenance emergency

In a true emergency, call 911 for immediate assistance.